Housekeeping Training At The Pullman Hyde Park Sydney Hotel - Samples

Question: Discuss about the Housekeeping Training At The Pullman Hyde Park Sydney Hotel. Answer: Hospital management is themanagement of different departments of a hotel and the employees so that the guest who is visiting the hotel and paying for their services feel welcomed and have fun in their stay(James, 2017). The employee in the hotel has to be friendly and welcoming so that the guest can revisit the hotel in the future. Staff employed at the hotel should perform their duties to their level best and offer high-quality standards (James, 2017). The reason behind this is, one is dealing with people or in the scenario of conference and conventions, serving anymanagement level. The people served are the same ordinary people who must have a strong feeling of customer service satisfaction and who will want to return to the same place in the future if the need arises. From the training experience at PULLMAN HYDE PARK SYDNEY, I realized that now everyone can work in hotel management. The people who work there pose specific skills. No matter the place that one works in hospitality, one must poses people skills to a level where they are confident in their role and are perceived by guests as friendly. One has to be diverse in their thinking and must have a versatile approach. One should be able to think very fast; this is because there are moments when the problematic situation arises and has to be dealt with promptly and swiftly. One has to empathize with the customer and resolve any query raised by the customer as fast as possible. In my experience as a trainee, I was placed in a different department so as learn new things from all the units before my program come to an end. First, each department has various challenges. During my time at business development department, the pressure of growing the organization was so intense due to stiff competition from competitors. The problem was to increase business market share segment; this can only be achieved through increasing the customer trust due to satisfactory services (Gourmet Marketing, 2017).Secondly, language barrier with people of different ethnicity. The hotel received the international guest; I was expected to know different languages (Hotelexecutive.com, 2017).I was only aware of my mother tongue and English. This posed a significant challenge, and more often I had to ask for help. Thirdly, handling customers who are stubborn was another challenge. Some customers were too difficult to manage, and there are moments when they were rude, but I had to be calm and help them out. Fourthly, during times when there are overbooking in the hotel, it was a challenge to deal with a large number of people. Handling different call from accommodation guest to deliver food to their rooms, there are moments when I was confused. There was the moment when I was required to work long hours than stipulated time. This posed a significant challenge to me due to inadequate means of transportation and security issues on getting at home. Lastly, some customers made prank calls to book rooms and venue for conference. Before they detected to be frauds, the hotel will have lost the chance to offer the apartment to willing consumers. I was challenged in differentiating the fraudsters from the right customers. The hotel management should consider having the following changes in regards to its housekeeping duties: Staff duty roster should be prepared and supervision of staff disciple and the way they conduct themselves. The hotel should train new employees on the responsibilities and quality of work expected from them by the company. I realized there is a need for employee motivation and counsel since they go through a different harsh situation and harsh treatments sometimes from customers. The hotel should maintain and establish standard operating procedures for cleaning and develop a new process to increase the efficiency of labor and products use. The housekeeping should redo the dcor of the hotel. They should create a more pleasant and classy ambiance since this is a significant concern for guest. The trainee should be trained on the privacy; any guest irrespective of the class would like privacy to be maintained during their stay at the hotel. The trainee should be trained to ensure th e privacy of the guest; they should be taught on the procedure of entering the room. References Anon, (2017). [online] Available at: https://www.quora.com/What-are-the-challenges-faced-by-hotel-managers-1 [Accessed 18 Nov. 2017]. Anon, (2017). [online] Available at: https://www.linkedin.com/pulse/duties-responsibilities-housekeeping-staff-ashraf-kamel/ [Accessed 18 Nov. 2017]. Gourmet Marketing. (2017). Top 6 Problems Hotel Managers Face | Gourmet Marketing. [online] Available at: https://www.gourmetmarketing.net/top-6-problems-hotel-managers-face/ [Accessed 18 Nov. 2017]. Hotelexecutive.com. (2017). Hotel Human Resources Five Greatest Challenges - and what to do about them, by Joyce Gioia. [online] Available at: https://hotelexecutive.com/business_review/3009/hotel-human-resources-five-greatest-challenges-and-what-to-do-about-them [Accessed 18 Nov. 2017]. James, A. (2017). What is Hospitality Management and What Does it Involve. [online] HMM Fenix.com. Available at: https://hmmfenix.com/388/hospitality-management/what-is-hospitality-management/ [Accessed 18 Nov. 2017]. Topics, Sample Papers Articles Online for Free. (2017). Role of housekeeping department in hospitality. [online] Available at: https://studymoose.com/role-of-housekeeping-department-in-hospitality-essay [Accessed 18 Nov. 2017].